I always like good news before bad news. So here's the good stuff first: I have a great little post about my
bridal shower invites! The bad news is that I am I so worn out and frustrated from dealing with my Broadway Paper wedding invite fiasco. I love local business, I love supporting business, but I can't stand poor customer service (especially when you spend a boatload of money at the place). How do you guys deal with poor customer service? Let me know, because I'm sure a lot of people have had this similar dilemma.
I special ordered a bunch of paper for my wedding invites, envelopes, and a custom embosser from
Broadway Paper in Milwaukee. I told them a deadline, was given an estimate, and picked out what I wanted. The order came almost a week later than promised (get your order in on time, people), the cost was double the estimate (thanks!), the items I wanted were discontinued (shouldn't they know this?), I was charged shipping for items I picked up in the store (why?), the custom paper did not fit into the envelopes I ordered (don't they check?), and when we came in to problem solve, I felt like we were rushed out the door (um, didn't I just spend $700 here?). Seriously.
I don't like to complain (I feel bad about it), but as a consumer, I DO always like to have a heads up if a business engages in a repeated pattern of neglecting their customers. So here's your heads up: I would not recommend Broadway Paper for special order paper/stationery. However, our printer,
Anchor Printing, has been fantastic; they rushed our order since everything came in late, they double and triple checked everything, and they had a wonderfully positive attitude. The lesson we walked away with: sometimes a humble, hard-working business is way better than the "high-end" alternative.
What would you guys do in this situation?